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June 13, 2019

Thinking about a customer survey? It's hard, time consuming work. Here's some tips to get the most out of the exercise.

February 21, 2019

“My KPIs were just handed to me. There wasn’t any discussion about them”.

“They don’t really seem to fit with the job I’m actually doing. There’s no link to what I think I’m expected to achieve”.

“My KPIs haven’t changed for maybe two years. But my job has. A lot.”


In business, there's a constant tussle for attention between efficiency and effectiveness. Here's some tips to help you avoid over-emphasising one or the other.

September 3, 2018

Do you have customers who don't "get" your purpose? Here's how you can change that.

Your business plan can give purpose day to day visibility. Here's some tips to make it happen in your business.

Need to align your business vision and strategic plan to purpose? Here's some tips on how to go about it.

Nowadays, a focus on the bottom line isn't enough to deliver a successful business. Your customers and teams are looking for more - a business purpose - to inspire them.

Businesses need financial targets. Whether they're achieved has more to do with how you go about setting them than you'd probably think. Read on...

April 12, 2018

How do you make sure your business purpose and vision continue beyond your active ownership? By putting in place and regularly reviewing your succession plan. And sooner rather than later is best.

March 22, 2018

Don't make these two mistakes when developing and acting on your business plan

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